Permanent Jewelry Policies & Customer Experience Workbook | Set Your PJ Business Policies

Build a Permanent Jewelry Business Customers Trust

Clear policies protect your business and create a better experience for every customer. This 9-page guided workbook helps you think through every policy decision — from appointments to repairs — so you can show up professionally and confidently from day one.

What's Inside:

• Appointment Policy Guide — walk-in vs. by-appointment decisions made easy
• Returns & Repairs Framework — set fair, clear expectations for customers
• Materials & Sensitivities Disclosure — protect customers and your reputation
• Minors Policy Template — handle consent and liability with confidence
• Policy Publishing Checklist — know where and how to share your policies

Instant digital download — build your policies before your first appointment.